Retail & Ecommerce

Case Study

Return process overhauled and returns data captured for the first time in a decade

This client had worked with our team before on another special project and knew our proven process. They were struggling to maintain an effective returns process. Their team had no way of capturing or tracking information from any returned merchandise. Their system lacked the ability to show the status of the return or whether it was the correct product. This resulted in many returns were processed blindly, leading to inaccurate data and lost revenue. With peak season approaching, they contacted the SIMOS team for help