Returns can be an expensive and difficult business. With a boom in eCommerce in recent years, returns are the new normal and central to the customer experience. But returned inventory can be costly and time-consuming for a number of reasons including returned profit, restocking expenses and inventory loses.
All of these can result in problems in your overall supply chain.
But handling returns doesn’t have to be a burden on your operation. Here’s a few quick tips on implementing an effective eCommerce returns solution.
1. Develop a clear return policy and offer multiple options
For the best experience, clearly state return timeframes, conditions and processes. It’s also best to use simple language to avoid confusion and make the policies easily accessible on your website.
Customers also expect a variety of options including in-store returns for omnichannel retailers. It’s also wise to offer free return shipping to compete with major eCommerce brands if feasible.
2. Utilize technology
Technology is a vital tool for tracking and optimizing returns. You can now use returns software to track the returns process and also identify patterns. This data can be used to make your process more efficient and to stay on top of your returns as they move through the system.
3. Think through restocking
Some of the best returns operations process returns and restock them within 24-36 hours. They can do this so quickly because their restocking process is organized and straight-forward. Identifying and sorting items prior to putting them in picking locations can reduce the time required to restock. Having enough storage that is well labeled means that restocking can be quickly completed.
4. Plan for trash
Returns generate a lot of trash. Figure out the process for storing, sorting and removing trash and recycling. Doing so means that work is not hindered by a cluttered work area and nothing will get lost.
5. Partner with a trusted returns provider
A trusted returns provider can build custom solutions to make your returns processing more efficient and cost-effective while adapting as your needs change.
With a performance-focused staffing strategy like SIMOS, your operation can reduce the number of steps in your production and increase efficiency quickly in your returns processing operation. During peak seasons or changes in eCommerce markets, this can become critical to not losing valuable time and money on returns processing.
By implementing these strategies, you can create a returns solution that meets customer expectations and supports your business goals. Remember, an efficient returns process can turn a potentially negative experience into an opportunity for customer loyalty and repeat business.
Want more returns insights? Download our returns quick guide.
